Hi! It’s Monday, March 4th, 2024 The Rundown Klarna announced that its OpenAI-powered virtual assistant “has had 2.3 million conversations, two-thirds of Klarna’s customer service chats . . . is doing the equivalent work of 700 full-time agents . . . and is estimated to drive a $40 million USD in profit improvement to Klarna in 2024.” It is very interesting to see AI in the wild, especially such a successful deployment - we expect to see lots more like this from fintechs and likely even banks in the short to medium term.
Fintech Update, 2/26 - 3/3
Fintech Update, 2/26 - 3/3
Fintech Update, 2/26 - 3/3
Hi! It’s Monday, March 4th, 2024 The Rundown Klarna announced that its OpenAI-powered virtual assistant “has had 2.3 million conversations, two-thirds of Klarna’s customer service chats . . . is doing the equivalent work of 700 full-time agents . . . and is estimated to drive a $40 million USD in profit improvement to Klarna in 2024.” It is very interesting to see AI in the wild, especially such a successful deployment - we expect to see lots more like this from fintechs and likely even banks in the short to medium term.